Living Casino's Privacy Policy — Our Commitment to Protecting Your Data

In accordance with Living Casino's Privacy Policy, we collect various types of information — each for a specific purpose, with improving your experience as our primary goal.

Information collected during registration

• Full name, date of birth, and nationality
• Email address and phone number
• Residential address
• Username and password (encrypted)
• Preferred Language & Currency

Information collected during KYC verification

• Copy of national ID, passport, or driving license
• Proof of address (utility bill or bank statement)
• Selfie or Live Photo (where required)

Automatically collected information

• IP Address & Device Information
• Browser type & operating system
• Gaming activity and transaction history
• Login time, session duration
• Data from Cookies & Tracking Technologies

Living Casino uses your information only for its intended purposes — never for anything unrelated. Below are the key reasons we use your data:

Living Casino never shares your data with third parties for marketing or promotional purposes without your consent. You may unsubscribe from marketing emails or SMS at any time.

The core principle of Living Casino's Privacy Policy is that we never sell your data. However, there are limited circumstances where sharing may be necessary:

• Payment processors: To process transactions, necessary information is shared with authorized payment partners including bKash and Nagad.
• KYC verification services: Required documents may be shared with approved third parties for identity verification purposes.
• Legal Obligation: Data may be disclosed in response to a court order or government directive.
• Fraud prevention: If money laundering or fraud is detected, the relevant authorities may be notified.
• Business transfers: In the event of a company merger or acquisition, data may be transferred, but the same privacy policy will remain in effect.

All third parties are required to comply with Living Casino's strict data protection standards and may not use your information for their own purposes.

Living Casino's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve the site's performance.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features on the site.

Living Casino follows the highest industry security standards to protect your data. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Firewall & DDoS protection: Protection against cyberattacks.
• Restricted access: Only authorized personnel have access to user data.
• Real-Time Monitoring: Suspicious activity is detected and blocked immediately.

That said, no online system is 100% secure. We encourage you to stay vigilant and use a strong password. If you believe your account security has been compromised, contact our support team immediately.

In line with Living Casino's privacy policy, we do not retain your data longer than necessary. Retention periods are as follows:

• Account information: For the duration of active account use and up to 5 years after closure.
• Transaction Records: 5 to 7 years, as required by legal obligations.
• Contact history: 2 years.
• KYC Documents: 5 years after verification, or until the legal requirement has been fulfilled.
• Cookie information: As per each cookie's individual expiry period.

After account closure, we make every effort to delete your personal data as promptly as possible. However, certain information may need to be retained for a specified period due to legal obligations.

Under Living Casino's privacy policy, you have the following rights, which you may exercise at any time:

To exercise these rights, email support@livingcasino.bet or reach us via live chat. We will respond to your request within 30 days.

Living Casino is strictly for users aged 18 and above. We do not knowingly collect data from minors. Date of birth is verified at registration, and identity documents may be requested in cases of doubt.

If we become aware that data has been collected from a minor, we will immediately delete that information and close the associated account.

Living Casino may update this Privacy Policy from time to time. For significant changes, we will send a notification to your registered email and display a banner notice on the website.

The date of each revision will be noted at the top of the page as "Last Updated." Continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy.

For any questions, concerns, or complaints regarding our privacy policy, please reach out to our dedicated privacy team:

• Email: support@livingcasino.bet
• Live chat: Available 24/7 — Support available in Bangla
• WhatsApp: Support Available

We typically respond to privacy-related requests within 7 business days. For urgent matters, please use live chat.